Technical Support

If you are experiencing technical difficulties when either administering or taking a test, please contact our support team on 01865 797920. Alternatively, get in touch via our contact form.

Issues often relate to web browser compatibility or your computer lacking the relevant free software to run the test, for example Flash or Java. These issues are typically easy to resolve and we should have you up and running in no time. For full information on system requirements click here.


Remote support via TeamViewer

In order to quickly resolve customer queries, it is often helpful for us to be able to view your screen. We invite you to call Hogrefe's customer support team and, when prompted, share your screen with us by clicking the below link:



Useful HTS 5 resources

You can always refer to these resources: